We manage your site & servers, so you don’t have to think about it
Services
Website support post-launch
After your site is launched, we provide ongoing technical services that allow you to focus on what matters most — your business.
Benefits of Site & Server Management
Stability & security
We employ reliable workflows that give our clients peace of mind. On average our sites have a greater than 99% uptime.
Cost-effective maintenance
Our monthly site and server management fee is competitive with many common SaaS platforms.
Access to reliable support
Unlike some support plans, you have direct and reliable access to our team. Always.
Keep your website safe and secure
As an OroCommerce Solutions Partner and verified Craft CMS Partner we offer:
Regular platform & plugin updates
As technologies improve we integrate new features for any software in use on your site.Automatic updates to your Foster Commerce layer (Craft websites only)
As our plugins expand and become more feature-rich, we deliver them to you at no extra cost.A staging environment for content & feature tests
We ensure your code’s stability before the deployment of any new feature or fix by using professional workflows.Site monitoring
We keep your site stable by monitoring errors, performance, spam, and downtime. On average our sites have a greater than 99% uptime.Urgent security patches
If a security issue is discovered, we patch it ASAP.A private GitHub repository
We take care of version control, access, deployment, and other DevOps responsibilities.Database backups
We perform daily backups that allow us to restore your site if something goes wrong.Server management
We make sure your web servers are properly provisioned and secure.Direct access to support
You can message us through our online communications and project management app at any time.
The Foster Commerce team not only delivers what you ask for — they also anticipate needs and think beyond your initial ideas to deliver solutions that ensure you are well-positioned for growth, adaptation, and change.
— Paul Babb, Chief Marketing Officer at Maxon
How to get started
Step 1: Contact us
Let us know you'd like site and server management services.
Step 2: Meet for a consult
We’ll learn more about your goals and answer any questions you might have.
Step 3: We onboard you to our services
After meeting with you we'll follow up with a detailed proposal. When you give us the final OK, we onboard you to our management services!
It's that easy.
FAQ
What type of platforms do you maintain?
We maintain OroCommerce, Craft CMS, and Craft Commerce websites.
How much do your site and server maintenance services cost?
Site & Server Management costs are unique to each platform. For new Site & Server Management clients we offer 50% off the first year. Get access to our pricing details.
Does your site and server maintenance include major Craft updates?
Yes, the second year and ongoing we include major Craft updates in our Site & Server Management plans.
Is there a break in price if I have multiple sites I need to have maintained?
We’re happy to make unique arrangements based on the number of sites you need to maintain. Contact us to get a service quote.
What do you do to manage my website’s servers?
We assist you to choose a server and purchase it using your own account. Once purchased, we manage, deploy, and provision your website’s server.
What servers do you use?
We recommend either DigitalOcean or Craft Cloud.
What deployment tool do you use?
Our deployment tool is GitHub Actions. We watch deployments and manage their quality.
Do I need to purchase my own SSL certificate?
No. When you allow us to route all website traffic through your Cloudflare account you won’t need to purchase an additional SSL certificate. Additionally, using Cloudflare gives your site important protections and allows for improved site performance.
What do you do to monitor my website?
We monitor our websites using Oh Dear! and we monitor logs with Sematext or Better Stack’s Telemetry. Craft also has a queue that processes back-end jobs which we check routinely.
Does your Site & Server Management plan include reporting and updates?
Yes! The lead developer assigned to your account reports on your site’s status weekly to your account manager and our head of engineering. Any critical updates are done right away and checks for non-essential updates are done monthly.
Does your Site & Server Management plan include testing?
Yes! We run end-to-end (i.e., integration) tests to check essential features on the front end of your website. We test synthetic transactions on staging.
Can you add me to alerts for my website?
Yes, if you prefer, we can add you to any alerts.
Are backups of my website included in your Site & Server Management plan?
Yes, our default is to create backups three times daily and we store your website’s backups for 14 days; however, we can store or archive them according to your comfort level.
What happens if my site goes down or if it’s slow?
We’re the single point of contact if the site ever goes down or becomes slow or sluggish. We respond to urgent situations immediately.
How soon can I sign up for Site & Server Management services?
You can sign up at any time. Once contracts are signed we can begin services within two weeks.
Rescuing the AAC&U website from blocked to launched
When AAC&U needed their site rescued from delays, they sought a reliable partner. Read how Foster Commerce helped them launch in just three months.
Rescuing the AAC&U website from blocked to launched
When AAC&U needed their site rescued from delays, they sought a reliable partner. Read how Foster Commerce helped them launch in just three months.